Library Assistant IV, Information Services/South Carolina Room, Hughes Main Library

MINIMUM TRAINING & EXPERIENCE

Required:

• Bachelor’s degree from an accredited college or university
• Two years of experience working with the public in a customer service position
• Experience using Microsoft Office software programs, various Internet browsers and email.
• Other combinations of experience, education and training that meet the minimum requirements may be substituted as long as the applicant has completed:
  • a minimum of 60 college credit hours through an accredited college university, or
  • the Library Support Staff Certification through the American Library Association

Preferred:

• Experience working in a library or formal learning environment
• Experience providing research assistance related to genealogy, local information, and the history of Greenville County and of South Carolina. (South Carolina Room)

PHYSICAL REQUIREMENTS

Must have the ability to:

• concentrate for long periods of time
• speak clearly and distinctly
• hear and/or comprehend verbal communication
• see and interpret all job-related materials
• operate library equipment as assigned
• lift up to 25 pounds and push book carts weighing over 100 pounds
• sit for long periods of time
• stand for long periods of time
• walk, bend and stoop
• reach, grasp and use hands to touch, handle, or feel
• tolerate low levels of dust and mold associated with working around paper files, books, and other library materials

REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS

(Testing of computer skills may be part of the interview process for this position.)

Knowledge:

• Knowledge of basic computer, mouse and keyboard use.
• Knowledge of Windows operating system, MS Office, various Internet browsers and email.
• Knowledge of business English, spelling and arithmetic.
• Preferred: Knowledge of genealogy, local information, and the history of Greenville County and of South Carolina. (South Carolina Room)

Skills/Abilities:

• Ability to analyze administrative problems and suggest practical solutions.
• Ability to create and work in a team environment and establish and maintain effective working relationships with Library staff and the general public.
• Ability to work under frequently stressful conditions and meet required deadlines.
• Ability to be detail-oriented and recognize and correct errors.
• Ability to learn and enforce the Library’s policies, procedures and regulations.
• Ability to deal with difficult individuals with tact and diplomacy.
• Ability to operate and care for computers and their peripherals, e.g. RFID pads, barcode readers, printers, etc.
• Ability to learn the Library’s integrated system software that manages Library processes.
• Ability to effectively use and demonstrate to customers the use of computer equipment, Windows operating system, MS Office, various Internet browsers, email and the Library’s website; including the online catalog and databases.
• Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library’s online digital materials such as eBooks.
• Ability to communicate concepts, general information, and task-oriented information in oral, written, and electronic forms.
• Ability to maintain confidentiality and use good judgment and discretion in carrying out duties and responsibilities.
• Ability to learn emerging technologies and moderately complex computer applications.
• Effective reference interview skills.
• Preferred: Touch typing skills.
• Preferred: Bilingual – English/Spanish skills.

Characteristics:

• Enjoys interacting with people and possesses a strong commitment to providing an exemplary customer experience.
• Works calmly and effectively in stressful situations.
• Follows established procedures and instructions received from supervisor.
• Possesses strong leadership and organizational skills.
• Works well in a team environment.
• Values technology as a tool, staying on top of technology trends.
• Recognizes change as an ongoing opportunity for growth.
• Performs routine tasks efficiently and without difficulty.
• Uses good judgment and discretion in carrying out duties and responsibilities.
• Is receptive to feedback, willing to learn, and embraces continuous improvement.
• Takes ownership of work, does what is needed without being asked, and follows through until task is resolved.
• Arrives on time, works hours as scheduled and maintains a good attendance record.