Youth Services Bilingual (English/Spanish) Specialist, Youth Services

MINIMUM TRAINING & EXPERIENCE

Required:

• Bachelor’s degree from an accredited four-year college or university
• Experience working with children.
• Other combinations of experience, education and training that meet the minimum requirements may be substituted as long as the applicant has completed:
  • a minimum of 60 college credit hours through an accredited college or university, or
  • The Library Support Staff Certification through the American Library Association.

Preferred:

Bachelor’s degree in Early Childhood or Elementary Education or related field

PHYSICAL REQUIREMENTS

Must have the ability to:

• concentrate for long periods of time
• speak clearly and distinctly
• hear and/or comprehend verbal communication
• hear audible alarms and notifications
• see and interpret all job-related materials
• operate Library equipment as assigned
• frequently lift up to 40 pounds for a distance of 300 feet
• frequently push carts weighing over 100 pounds
• frequently move, setup, fold, and stack tables and chairs
• sit for long periods of time
• stand for long periods of time
• walk, bend and stoop
• reach, grasp and use hands to touch, handle, or feel
• type on an ongoing basis for long periods of time, using both hands
• tolerate low levels of dust and mold associated with working around books and other library materials

ADDITIONAL REQUIREMENTS

• Use of personal vehicle with mileage reimbursement
• Valid S.C. driver’s license
• Weekend and night work
• Perform duties at any Library location in the Greenville County Library System as requested
• Ability to accommodate frequent and sudden schedule changes and to adjust to changing work environments

REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS

(Testing of computer skills will be part of the interview process for this position.)

Knowledge:

• Knowledge of basic computer, mouse and keyboard use.
• Knowledge of Windows operating system, MS Office, various Internet browsers and email.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of children’s literature and child development.
• Knowledge of Palmetto Basics and STEM concepts.
• Knowledge of Hispanic cultures and traditions.

Skills/Abilities:

• Ability to read, write, and speak fluently in English and Spanish, with an extensive vocabulary in both languages.
• Ability to convey original meaning and tone when translating materials.
• Ability to cross-reference specialized dictionaries and translation tools to check quality of translation.
• Ability to plan and execute engaging, age appropriate children’s bilingual programs and/or tours.
• Ability to lead songs with the public in both English and Spanish.
• Ability to develop and maintain effective working relationships with the general public and Library System staff.
• Ability to provide adequate instruction and directions to subordinates.
• Ability to work under frequently stressful conditions and meet required deadlines.
• Ability to perform routine tasks efficiently and without difficulty.
• Ability to follow established procedures and to perform work requiring considerable detail.
• Ability to learn, implement, and maintain complex filing systems, including the Dewey Decimal System, with a high level of accuracy.
• Ability to communicate concepts, general information, and task-related information in oral, written and electronic forms.
• Ability to operate and care for computers and their peripheral equipment, e.g. RFID pads, barcode readers, printers, etc.
• Ability to learn the Library System’s integrated system software, i.e. an automation system used to manage library processes.
• Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library System’s online digital materials such as eBooks.
• Ability to maintain confidentiality of customer records, security related incidents and other identifiable customer uses of Library System resources and services.
• Ability to resolve conflicts, problems, and complaints with tact and diplomacy.

Characteristics:

• Works well in a team environment.
• Enjoys working with people and possesses a strong commitment to customer service.
• Enjoys working with children and families.
• Establishes rapport with others in person and on the telephone, and maintains effective working relationships with customers and coworkers.
• Works calmly and effectively in stressful situations and in a sometimes noisy and chaotic environment.
• Follows established procedures and instructions received from supervisor.
• Possesses strong organizational skills and is detail oriented.
• Performs routine tasks efficiently and without difficulty.
• Uses good judgment and discretion in carrying out duties and responsibilities.
• Receptive to feedback, willing to learn and embraces continuous improvement.
• Takes ownership of work, does what is needed without being asked, and follows through until task is completed.
• Punctual, works hours as scheduled, and maintains a good attendance record.