Would you like to launch an exciting career in healthcare where you can make a meaningful difference in people’s lives? Do you have a passion for helping others and strong communication skills? If you’re friendly, compassionate, and enjoy working with people, a Patient Access Specialist career may be the perfect opportunity for you!
Affinity Health Center seeks a full time Patient Access Specialist to provide excellent customer service to patients; answer shared calls on agency call center; schedule patients for appointments; verify insurance and collect copays; collaborate with coworkers across the organization to provide patient centered care.
Starting Pay Range: $16.00 – $19.00 per hour
Benefits:
- Fully Funded Health Insurance
- Paid-time-off
- Group Health /Life/Dental/Vision/Disability
- Health Reimbursement Account
- 403B Retirement Plan with 3% match
- 12 Paid Holidays
- Monday – Friday schedule
Key Responsibilities:
- Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date
- Verify insurance and whenever appropriate, verify patient insurance is active and understand coverage benefits and limitations
- Communicate with patients regarding confirming appointment, personal details, collection of data, and demographic information.
- Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills
- Complete pre-intake documentation for patients accurately and efficiently
- Collaborate with colleagues across departments to promote patient-centered care
- Deliver exceptional customer service to patients (in-person and through the call center) in a professional and compassionate manner
Preferred Requirements:
- Certification as a Medical Office Assistant or Medical Assistant
- Ability to communicate fluently in English and Spanish
- Experience verifying insurance coverage and collecting copayments required.
Requirements:
- Minimum two years of medical office experience in a primary care practice.
- Professional experience using technology such as Email, Microsoft Office Suites, Data Management, and/or Point of Sale systems
- High school diploma or equivalent
- Ability to work flexible shifts, including working in the evening, working at organizational satellite sites, and the ability to multi-task in a fast-paced environment
- Familiarity with insurance processes and electronic health records (EHR)
- Reliable transportation
