Bellman/Valet
Reports To: Front Office Manager / Guest Services Manager
Department: Front Office
Position Summary
The Bellman/Valet is responsible for creating a warm and welcoming first impression for guests by providing courteous assistance with luggage, valet parking, and transportation needs. This role requires a service-oriented individual who anticipates guest needs, ensures safe handling of vehicles, and upholds the standards of the Westin Poinsett Greenville.
Key Responsibilities
Guest Service & Luggage Assistance
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Greet guests promptly and warmly upon arrival and departure.
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Assist with luggage, packages, and personal items; deliver promptly to guest rooms.
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Provide directions, recommendations, and general information about the hotel and local area.
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Escort guests to rooms and explain hotel amenities, services, and features.
Valet Parking & Vehicle Handling
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Safely park and retrieve guest vehicles, following hotel and insurance guidelines.
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Maintain a professional, careful approach when driving and handling vehicles of all types.
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Keep valet area organized, safe, and clear of hazards.
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Monitor vehicle keys, valet tickets, and maintain accurate records.
Teamwork & Communication
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Work closely with Front Desk, Concierge, and Bell services to ensure seamless guest experiences.
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Respond promptly to guest requests and relay information to appropriate departments.
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Assist with group arrivals, departures, and special events.
Other Duties
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Maintain cleanliness and appearance of the lobby, entrance, and bell stand.
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Handle deliveries, storage, and retrieval of guest items (packages, luggage, etc.).
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Adhere to all safety, security, and brand standards.
Qualifications
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High school diploma or equivalent required.
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Previous hospitality, customer service, or valet experience preferred.
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Valid driver’s license with a clean driving record; ability to operate manual and automatic vehicles.
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Excellent communication and interpersonal skills.
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Professional appearance and positive, service-oriented attitude.
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Ability to stand, walk, lift, and carry luggage (up to 75 lbs.) for extended periods.
Work Environment
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Position requires working indoors and outdoors in all weather conditions.
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Flexible schedule including evenings, weekends, and holidays.
