Position Title: Helpline Intern
Pay: Nonpaid, approved for course credit
Time Requirement: 16 Weeks: 10 hours/week minimum, 5 hours/per shift minimum*
Starting Week Date: August 25th
Ending Week Date: December 12th
Orientation date(s): Three consecutive days, week of August 25th TBD*
Location: Greenville County, multiple sites
*Please see additional note about internship training & availability Preferences
About Safe Harbor
Safe Harbor is a private 501(c)3 non-profit organization offering a continuum of services for survivors of
domestic abuse (and their children) in Greenville, Anderson, Pickens, and Oconee counties. Our services
include the 24/7 helpline, confidential emergency shelters, individual, child, or family therapy, case
management, Order of Protection assistance, rehousing programs, domestic abuse education and in shelter
group support.
About Safe Harbor’s Helpline
The 24/7 helpline is the primary method for domestic abuse survivors to connect with Safe Harbor’s
services. These services include emergency shelter and supportive services like therapy, domestic abuse
education, individual or child and family case manager, and assistance with filing Orders of Protection.
Helpline operations and communication are based on survivor-centered, trauma-informed, and
empowerment model practices. Safe Harbor’s helpline also offers emotional support, safety planning and
resource referrals.
About the Internship
Helpline interns work with people experiencing domestic abuse. Interns are trained to recognize domestic
abuse dynamics and learn about other public health issues that intersect with domestic abuse. Interns are
expected to support full-time Helpline staff with a wide range of internal infrastructure projects and answer
calls on the helpline. Safe Harbor Interns leave a lasting impression on intake procedures, policies, and the
training program.
About the Applicant
We are looking for empathetic and hard-working college students who have an interest in human service related
career paths. This position provides practical, professional experience that translates into a wide
range of career fields such as social work, psychology, business, public health, community planning and
development, criminal justice, legal, and government.
A Special Note About Internship Training & Availability Preferences
Due to the level of training required to answer the Safe Harbor helpline, interns are required to complete a
consecutive, three-day orientation and training program the week of August 25th. Dates will be determined
upon acceptance of a Helpline Internship offer.
Applicants able to schedule internship hours for consecutive (back-to-back) days each week are strongly
preferred.
Internship Duties, Responsibilities & Expectations
• Training & Development
o Be present and engaged with training process
o Provide feedback on helpline training program throughout internship
o Participate in staff trainings and meetings, as applicable and available
• Supporting the Safe Harbor 24/7 Helpline
o Assist callers by connecting them with service(s) or information for their needs
o Complete increasingly advanced calls as internship progresses
o Learn, practice & refine trauma-informed active listening skills
o Provide emotional support without bias or judgment to all callers
o Offer referrals to local, state or national organizations or agencies based on the unique
needs of each caller
o Collaborate with other third-party service providers or agencies
o Maintain & protect confidentiality of callers, client records, and shelter locations
• Administrative Tasks & Support
o Complete data entry for after-hours case forms for follow up
o Input voicemails from the helpline for follow up
o Verify current contact information and services for Safe Harbor’s Resource Database and
ensure uniform formatting as resources are entered
o Assist full time staff in on-going and future projects, as deemed necessary, based on the
needs of the helpline and future helpline infrastructure planning
o Be proactive with learn new technology platforms
Minimal Qualifications:
Education & Life Experience
• Enrolled in, or recently graduated from, a 2- or 4-year college/university
• Proficiency in Microsoft Office Suite & Google Suite required; Canva & Adobe a plus.
• Ability and willingness to learn new technology platforms
• Maintain a trauma-informed environment for our callers, clients, and staff
Time Commitment & Expectations
• 10 hours per week, 5 hour per shift minimum requirement
• Consecutively scheduled shifts strongly preferred (Example: Monday & Tuesday 9AM-2PM)
• 16-week commitment, starting August 25th through December 12th.
• Please note: the total hours for the 16-week internship usually exceed
University/College/Course-specific internship hour requirements. Internship credit is
awarded based on the expectation of the full 16-week completion, not total minimum
hours required for University/College/School coursework.
Role Requirements
• Demonstrated history of dependability and reliability
• Access to reliable transportation to Safe Harbor shelter(s) and/or administration site(s) within
Greenville County.
• Detail oriented
• Excellent verbal and written communication skills
• Be passionate for Safe Harbor’s mission
