Position Title: Helpline Intern-Approved for course credit
Time Requirement: 16 Weeks: 10 hours/week minimum, 5 hours/per shift minimum*
Starting Week Date: January 12th 2026
Ending Week Date: May 1st 2026
Orientation date(s): Three consecutive days on December 15th, 16th, 17th
Internship Location: Greenville County, multiple sites
We are looking for empathetic and hard-working college students who have an interest in human service related
career paths. This position provides practical, professional experience that translates into a wide
range of career fields such as social work, psychology, business, public health, community planning and
development, criminal justice, legal, and government.About the Internship
Helpline interns work with people experiencing domestic abuse. Interns are trained to recognize domestic
abuse dynamics and learn about other public health issues that intersect with domestic abuse. Interns are
expected to support full-time staff with a wide range of internal infrastructure projects and answer calls on
the helpline. Safe Harbor Interns leave a lasting impression on intake procedures, policies, and the training
program.
A Special Note About Internship Training Program Requirements & Expectations
Due to the level of training required to answer the Safe Harbor helpline, interns are required to complete a
consecutive, three-day orientation and training program during the week of December 15th. In-person
training is 9:00AM-4:00PM on December 15th, 16th, and 17th.
- Internship Duties, Responsibilities & Expectations
• Training & Development
o Be present and engaged with training process
o Provide feedback on helpline training program throughout internship
o Participate in staff trainings and meetings, as applicable and available
• Supporting the Safe Harbor 24/7 Helpline
o Assist callers by connecting them with service(s) or information for their needs
o Complete increasingly advanced calls as internship progresses
o Learn, practice & refine trauma-informed active listening skills
o Provide emotional support without bias or judgment to all callers
o Offer referrals to local, state or national organizations or agencies based on the unique
needs of each caller
o Collaborate with other third-party service providers or agencies
o Maintain & protect confidentiality of callers, client records, and shelter locations
• Administrative Tasks & Support
o Complete data entry for after-hours case forms for follow up
o Input voicemails from the helpline for follow up
o Verify current contact information and services for Safe Harbor’s Resource Database and
ensure uniform formatting as resources are entered
o Assist full time staff in on-going and future projects, as deemed necessary, based on the
needs of the helpline and future helpline infrastructure planning
o Be proactive with learning new technology platforms
Minimal Qualifications:
Education & Life Experience
• Enrolled in a 2 or 4year college/university for an associates or undergraduate degree
• Proficiency in Microsoft Office Suite & Google Suite required; Canva & Adobe a plus.
• Ability and willingness to learn new technology platforms
• Maintain a trauma-informed environment for our callers, clients, and staff
Time Commitment & Expectations
• 10 hours per week, 5 hour per shift minimum requirement
• Consecutively scheduled shifts strongly preferred (Example: Monday & Tuesday 9AM-2PM)
• 16-week commitment, starting the week of January 12th
• Please note: the total hours for the 16-week internship typically exceed
University/College/Course-specific internship hour requirements. Internship credit is
awarded based on the expectation of the full 16-week completion plus pre-semester
training, not total minimum hours required for University/College/School coursework.
Role Requirements:
• Demonstrated history of dependability and reliability
• Access to reliable transportation to Safe Harbor shelter(s) and/or administration site(s) within
Greenville County.
• Detail oriented
• Excellent verbal and written communication skills
• Be passionate for Safe Harbor’s mission
