JOB SUMMARY
The purpose of this position is to greet visitors and welcome them into the historic house. The Docent will explain the tour of the historic home is self-guided; however, they are happy to provide more information if needed. The ideal candidate for this position will have a passion for history, excellent communication skills, and an outgoing personality.
ESSENTIAL JOB FUNCTIONS
- Answers questions and facilitate discussions with visitors, ensuring a welcoming and educational experience.
- Provides general information about the property.
- Directs people to visit the Welcome Center.
- Monitors the safety of visitors during tours and ensure that the property remains accessible to all guests.
- Reports any maintenance issues.
- Performs general housekeeping tasks associated with maintaining building, which may include cleaning the center, emptying trash cans, or disposing of recyclable trash.
- Adheres to established safety procedures ensuring the safety of themselves and visitors.
- Keeps track of the number of visitors.
- Receives training from Town of Bluffton Historic Preservationist.
- Performs other related duties as assigned.
QUALIFICATIONS
Education and Experience:
High School Diploma or GED; and at least three (3) years of related work experience with an interest in history and preservation; or equivalent combination of education and experience.
Licenses or Certifications:
Valid South Carolina driver’s license.
Special Requirements:
None.
Knowledge, Skills and Abilities:
- Knowledge of how to handle emergencies.
- Knowledge of Town procedures, policies, and practices.
- Skill in establishing and maintaining effective working relationships with associates and the public.
- Skill in delivering customer service with a friendly, outgoing personality.
- Skill in communicating, both verbally and in writing.
- Ability to solve problems.
- Ability to stand for extended periods of time.
- Ability to read and understand basic, relevant Town and state policies and procedures.
PHYSICAL DEMANDS
The work is light work. The employee is frequently required to apply 10 pounds of force to lift, carry, push, pull or otherwise move objects. The employee is occasionally required to exert up to 20 pounds of force to move objects. In addition, positions in this classification typically require balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, acuity to analyze data/work with color or depth perception/determine accuracy or observe facilities, and walking.
WORK ENVIRONMENT
Duties are performed primarily in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic. Duties are also performed at various event sites including some exposure to outdoor weather conditions, moving machinery, fumes and airborne particles, toxic or caustic chemicals, and risk of electrical shock.
The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
