Library Assistant IV, PT, Discovery/Technology Center

GREENVILLE COUNTY (SC) LIBRARY SYSTEM

JOB ANNOUNCEMENT, NO. 2024-085

FUNCTION

Under general supervision, this position provides reference service and other assistance to Library patrons using a wide variety of print and online resources. Full-time employees may direct, assign, and coordinate duties of part-time staff and/or volunteers to ensure efficient operation of the unit. Follows library policies and procedures, and provides efficient service and assistance. Services are provided in person, by telephone, and/or through electronic communications.

MINIMUM TRAINING & EXPERIENCE

Required:

• Bachelor’s degree from an accredited college or university
• Two years of experience working with the public in a customer service position
• Experience using Microsoft Office software programs, various Internet browsers and email.
• Other combinations of experience, education and training that meet the minimum requirements may be substituted as long as the applicant has completed:
  • a minimum of 60 college credit hours through an accredited college university, or
  • the Library Support Staff Certification through the American Library Association

Preferred:

• Experience working in a library or formal learning environment
• ACT National Career Readiness Certificate (WorkKeys Assessments)

PHYSICAL REQUIREMENTS

Must have the ability to:

• concentrate for long periods of time
• speak clearly and distinctly
• hear and/or comprehend verbal communication
• see and interpret all job-related materials
• operate library equipment as assigned
• lift up to 25 pounds and push book carts weighing over 100 pounds
• sit for long periods of time
• stand for long periods of time
• walk, bend and stoop
• reach, grasp and use hands to touch, handle, or feel
• tolerate dust and mold associated with working around paper files, books, and other library materials

EXAMPLES OF WORK PERFORMED

These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties do not exclude them from the position if the work is similar, related or a logical assignment to the position. Essential job functions designated with (E).

• Provides general research assistance using print and online resources. Assists patrons in locating and using library materials. (E)
• Provides instruction and assistance in the use of computers, printers, microfilm equipment, and photocopiers. (E)
• Instructs library users in the effective use of the library system catalog, the Internet, computer software, and online databases. (E)
• Performs searches of online databases. (E)
• Assists in maintenance of the reference collection and library databases through such activities as processing, updating, preserving, and filing reference materials. (E)
• Checks arrangement of materials on shelves to assure they are in proper order. (E)
• Prepares, processes, and/or transmits bibliographies, correspondence, acquisition requests , interlibrary loan requests , timesheets, reports, etc. (E)
• Acts as a Team Leader, i.e. serves as the responsible party for the operation of one or more sections of the unit nights, weekends, or as designated (full-time employees only). (E)
• May assist in training and development of staff and volunteers as needed.
• Communicates and enforces the Library Code of Conduct and other policies, procedures, and rules to patrons. (E)
• Assists in various aspects of programming and outreach for adults, including planning, organizing, preparing materials, presenting, and/or providing instruction.
• Follows safe work methods to prevent injury. (E)
• Attends meetings, training programs, workshops, etc. as requested by supervisor. (E)
• Performs tasks in accord with the Library’s vision, mission and code of service. (E)
• Participates in community events on behalf of the Library upon request.
• Performs other duties as assigned.

Technology Center

• Observes all activities and behavior in the Technology Center and responds to disorderly patrons and policy violations in an effective manner. (E)
• Reports equipment and furniture needing repair to Information Technology and Maintenance staff. (E)
• Cleans and dusts computers and other library equipment; assists in keeping the library clean and neat. (E)
• Maintains the Technology Center section of StaffWeb (full-time employee only). (E)
• Develops procedures to facilitate use of equipment available in the Technology Center (full-time employees only). (E)
• Updates staff on hardware, software, and procedural changes affecting the Technology Center (full-time employees only). (E)

REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS

(Testing of computer skills may be part of the interview process for this position.)

Knowledge:

• Knowledge of basic computer, mouse and keyboard use.
• Knowledge of Windows operating system, MS Office, various Internet browsers and email.
• Knowledge of business English, spelling and arithmetic.

Skills/Abilities:

• Ability to analyze administrative problems and suggest practical solutions.
• Ability to create and work in a team environment and establish and maintain effective working relationships with Library staff and the general public.
• Ability to work under frequently stressful conditions and meet required deadlines.
• Ability to be detail-oriented and recognize and correct errors.
• Ability to learn and enforce the Library’s policies, procedures and regulations.
• Ability to deal with difficult individuals with tact and diplomacy.
• Ability to operate and care for computers and their peripherals, e.g. RFID pads, barcode readers, printers, etc.
• Ability to learn the Library’s integrated system software that manages Library processes.
• Ability to effectively use and demonstrate to customers the use of computer equipment, Windows operating system, MS Office, various Internet browsers, email and the Library’s website; including the online catalog and databases.
• Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library’s online digital materials such as eBooks.
• Ability to communicate concepts, general information, and task-oriented information in oral, written, and electronic forms.
• Ability to maintain confidentiality and use good judgment and discretion in carrying out duties and responsibilities.
• Ability to learn emerging technologies and moderately complex computer applications.
• Effective reference interview skills.
• Preferred: Touch typing skills.
• Preferred: Bilingual – English/Spanish skills.

Characteristics:

• Enjoys interacting with people and possesses a strong commitment to providing an exemplary customer experience.
• Works calmly and effectively in stressful situations.
• Follows established procedures and instructions received from supervisor.
• Possesses strong leadership and organizational skills.
• Works well in a team environment.
• Values technology as a tool, staying on top of technology trends.
• Recognizes change as an ongoing opportunity for growth.
• Performs routine tasks efficiently and without difficulty.
• Uses good judgment and discretion in carrying out duties and responsibilities.
• Is receptive to feedback, willing to learn, and embraces continuous improvement.
• Takes ownership of work, does what is needed without being asked, and follows through until task is resolved.
• Arrives on time, works hours as scheduled and maintains a good attendance record.