We are looking for experienced candidates to provide phone-based support to international customers in a technical process. This individual will provide customers with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with excellent focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.
Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.
Training would be delivered in English language and all training related content and product documentation would be in English language.
Position Type : Work from Office
Work Location : Irving, Texas
Work Hours & Rest Days : 8-hour roster between 6AM – 6PM Pacific Time.
Must be ready to work in a flexible schedule, including Saturdays and Sundays. Weekdays off will be provided
in such cases.
Language Skills Required : Bi-Lingual (Spanish + English)
Spanish Proficiency Level : C1, C2
Employment Type : 1099 (contract)
