Summary: As the lead donation assistant, you will be responsible for providing exceptional service through positive and effective communication with customers and donors. As well as the efficient operation of the store and the Resale Shop team. You will support the Store Manager with the help required to keep the shop in top running order, including but not limited to operating the donation door, processing items for the shop to sell, communicating with customers and clients with professionalism, cleaning donated goods and lifting them to the shop floor. Processing donations and assisting as needed in the processing area. The Lead Donations Assistant should be able to multitask several aspects of the resale store daily with confidence and enthusiasm. Effective communication with the manager, employees, and customers is required. Confidentiality is required as it relates to sensitive information, Safe Harbor Clients, and donors. This is a full time, hourly, non-exempt position.
Job Responsibilities:
- Ensure that the processing and donation area is clean, safe, organized and presentable throughout your shift.
- Greet and assist customers/donors when you’re working the donation door
- Process donations: clean, price, and hang items to sell.
- Assist Manager and co-workers in creating and implementing shop events & shop projects
- Must be prompt and dependable
- Exercises discretion regarding acceptance and/or disposition of donated goods and maintains donor relationship through attentive customer service when working the donation door
- Help to maintain a clean, attractive, orderly, and safe work environment throughout the store
- Participate in store special events
- Help train and implement donation policies and procedures in donation center with new and current employees and volunteers.
- Responsible for loading and unloading donation trucks/vehicles assigned
Qualifications:
- High School diploma or equivalent required.
- Strong organizational, leadership and customer service experience and skills recommended.
- Good hand and eye coordination. Must be able to utilize proper lifting techniques for large pieces or furniture.
- Ability to perform physical work, including working in outdoor elements and lifting up to 50 lbs. unaided is required.
- Must be able to bend, squat, reach, lift and stand for an entire shift
