The Furniture Sales and Donations Coordinator is responsible for the overall operation and appearance of the Safe Harbor Resale Shop furniture sales floor (located next door to the main Resale Shop), including customer service, sales, and inventory. This position is also the primary contact for community donors who need support for larger/furniture donations and works closely with the furniture and delivery team to schedule and coordinate those pick-ups. This position is expected to provide excellent and professional customer service to both shoppers and callers.
This position has a 40-hour work week which must include being onsite for direct furniture sales during hours of operation. (Currently open Monday, Wednesday, Friday and Saturday from 9am-5pm but may be flexible or altered based on business needs.)
This position directly reports to the Volunteer and Development Manager, however, this role is also supported by and requires close collaboration with the Resale Store Manager and staff.
This is a full time, hourly, non-exempt position, eligible for benefits
Supervisor: Volunteer and Development Manager
Primary Job Responsibilities:
Sales & Marketing
- Greet and assist customers and process purchases
- Clean, price, and beautifully display merchandise in accordance with thrift store procedures
- Ensure the location is clean and well-maintained at all times
- Lead any opening or closing procedures for the Furniture Warehouse.
- Collaborate with the Furniture Delivery team to refresh and rotate the furniture sales floor, also identifying and sourcing items appropriate for the main Resale Shop floor. This will include regular visits to offsite storage to view and select available items.
- Collaborate with the Resale Store Manager and the Marketing and Communications Manager for efforts related to discount or seasonal sales, social media marketing, and flyers, posters or other print materials.
- Identify items which may be appropriate for online sales and work with the Marketing and Communications Manager to support those efforts.
In-Kind Donation Requests
- Serve as the primary contact for community partners and donors wishing to donate furniture or larger donations requiring pick-up services.
- Respond to all phone messages no later than the following working/business day
- Schedule and calendar donation pick-ups for the Furniture and Delivery team
- Support all documentation and tracking required for calls, donations, inventory, and scheduled pick-ups
- Support the loading/unloading of donated goods as needed
General
- Participate in and support Resale Shop activities and events (staff meetings, displays, special projects, holiday reset etc.)
- Support volunteers as needed
- Other duties as assigned by Volunteer and Development Manager
Primary Qualifications:
Education
- High school diploma or GED equivalent required
Work Experience
- 2+ years experience in retail sales, customer service, or similar roles required
Core Skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to work independently and as part of a team
- Engages in positive public interaction with donors and community partners
- Prioritizes tasks and manages time well in an evolving environment
- Highly organized and ability to schedule activities effectively
- High degree of integrity and work ethic
- Ability to maintain confidentiality and discretion
- Observant and security conscious with ability to de-escalate if needed
- Willingness to uphold Safe Harbor standards for safety, service, and efficiency
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Possession of a valid SC driver’s license and clean driving record
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly and routinely required to sit, stand, climb or balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 50 pounds or more unassisted. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
General Sign-Off: The employee is expected to adhere to all agency policies and to act as a role model in the adherence to policies. In addition, this employee should enthusiastically support the mission and vision of Safe Harbor to peers, clients, donors, and the community.
