Job Description – Residential Leasing Associate
Department: Operations
Reports to: Chief of Operations
Job Type: Full-time, 9:00 am to 5:00 pm
Role:
The Residential Leasing Associate plays a vital role in maintaining positive relationships with residents while ensuring the upkeep and functionality of residential properties managed by VestaPM. This role demands a blend of customer service excellence, basic maintenance knowledge, and organizational skills to handle resident inquiries, oversee maintenance requests, and ensure smooth property operations. Occasional travel to Asheville.
Responsibilities:
● Act as the first point of contact for residents, addressing inquiries, feedback, and concerns promptly and courteously.
● Manage and expedite maintenance requests, coordinating with staff or vendors to ensure timely and compliant resolutions.
● Coordinate regular property inspections, identifying and documenting maintenance and safety needs.
● Assist in lease administration, ensuring accurate records and compliance with policies.
● Engage in resident retention strategies and collect feedback for continuous improvement.
● Provide administrative support, including data entry, reporting, and participation in daily operations discussions.
● Ensure that both individual and company KPI reports are filled out accurately.
● Prepare the Weekly Agenda for the VestaPM team.
● Participate in daily Huddles with the VestaPM team regarding day-to-day operations and results.
Expected Accomplishments:
● Resident satisfaction: Increased resident satisfaction scores and positive feedback indicate successful management of resident relationships and effective resolution of inquiries or concerns.
● Maintenance Response Time: Decreased turnaround time for addressing maintenance requests demonstrates efficiency in coordinating repairs and maintaining property functionality.
● Occupancy Rates: Maintaining high occupancy rates through effective resident retention strategies and community engagement efforts contributes to the properties’ overall financial health and stability.
● Lease Compliance: Ensuring timely lease renewals, accurate lease documentation, and adherence to lease terms helps mitigate risks and maintain legal compliance.
● Administrative Efficiency: Streamlining administrative processes, maintaining accurate records, and effectively managing documentation contribute to operational efficiency and cost-effectiveness.
● Accomplishment of Key Performance Indicators
Requirements:
● Excellent Proficiency in English and Spanish (writing, speaking, listening, reading).
● Previous experience in residential property management or customer service is a plus.
● Strong communication and interpersonal skills, with the ability to interact effectively with residents, colleagues, and vendors.
● Knowledge of basic maintenance principles and ability to coordinate repair activities. ● Excellent organizational skills and attention to detail.
● Proficiency in computer software applications: Google Workspace, Buildium, CallRail, Asana, and Slack, among others.
● Ability to work independently, prioritize tasks, and manage time effectively.
● Flexibility to adapt to changing priorities.
● A desire to be part of a team that enjoys working together.
This job description is not all-inclusive, and specific activities, duties, or responsibilities may be required of the employee as needed.
How To Apply
Email: [email protected]
Subject Line: Residential Leasing Associate
Start: The email with your favorite color in bold and in that color.
Attach: Your DISC profile results and resume https://discpersonalitytesting.com/free-disc-test/
Job Type: Full-time
Pay: $20.00 – $23.00 per hour
Expected hours: 40 per week
Physical Setting: Office
Schedule: Day shift
Language: Spanish and English (Required)
Work Location: In person
