The Team Lead coaches the resale shop employees and motivates them to do their job efficiently, effectively and with enthusiasm. They assist employees, motivate new hires, seasonal workers and volunteers, and communicate to upper management any issues that might arise. They assist in reaching business goals effectively alongside management and team members. They play a motivational and mentoring role with the team and volunteers. They lead the team in day-to-day operations including receiving donations, organizing, processing, doing cashier duties, and opening and closing procedures. They share and operate in the Safe Harbor Resale Shop vision of cultivating a positive, creative, inclusive and kind environment. They help coach team members, develop team strengths, and help resolve conflict. They assist in organizing team initiatives. This is a full time hourly, nonexempt position eligible for full benefits.
Reports to: Resale Shop Manager
Responsibilities:
- Motivate other team members to do their jobs efficiently.
- Motivate new team members, volunteers and seasoned employees and communicate any issues with upper management to reach business goals effectively.
- Assist team members and volunteers to achieve daily tasks given by management in an encouraging manner.
- Perform opening and closing procedures.
- Receive in kind donations, process merchandise for the resale store, help create spaces and refill departments, perform cashier duties, and open and close resale store when needed.
- Assist management in conducting training with new team members and volunteers.
- Create an inspiring team environment with an open communication culture.
- Share and operate in the Safe Harbor Resale Shop vision, give positive feedback to the team and assist in setting goals while giving space for employees to thrive.
- Ensure that the store and donation area is clean, safe, and presentable for customers, donors, and employees.
- Greet and assist customers and donors.
- Conduct returns and resolve conflict with customers and/or donors if management is unavailable.
- Must be prompt and dependable and team minded.
Requirements:
- High school diploma or equivalent required.
- Ability to perform physical work, including working in outdoor elements.
- Able to lift 50lbs unaided.
- Must be able to reach, bend, squat and stand for the entirety of the shift.
- Good hand and eye coordination.
- An understanding of how to move large pieces of furniture.
- Able to use a furniture dolly, ladder, and tools needed to put together items for the resale store.
- Strong organizational, leadership and customer service experience and skills recommended.
- Must be dependable and reliable.
