GREENVILLE COUNTY (SC) LIBRARY SYSTEM
JOB ANNOUNCEMENT, NO. 2025-064
| Posting Date: Wednesday, March 5, 2025 | Application Deadline: Wednesday, March 12, 2025 |
| Position: Library Assistant IV, Information Services/Reference, Hughes Main Library, Works two evenings during the week and every other weekend. (See schedule below) |
Pay: $18.23 per hour Position works 12-16 hours per week
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| Status: Regular Part-time, Non-Exempt | Available: March 2025 |
| Location: Hughes Main Library, 25 Heritage Green Place, Greenville, South Carolina | |
| Schedule: WK 1: Sun. 2:00p-6:00p; and Mon. & Wed. 5:00p-9:00p
WK 2: Mon. & Wed. 5:00p-9:00p; and Sat. 9:00a-6:00p |
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FUNCTION
Under general supervision, this position:
- Provides reference service and other assistance to Library patrons using a wide variety of print and online resources.
- May direct, assign, and coordinate duties of part-time staff and/or volunteers to ensure efficient operation of the unit.
- Follows library policies and procedures, and provides efficient service and assistance.
- Provides service in person, by telephone, and/or through electronic communications.
- Embodies the Library System’s code of service by creating an atmosphere where customers and coworkers feel invited, informed, impressed, and inspired.
- Performs work in accord with the Library System’s vision and mission, using good judgment in the application of policies and established procedures.
MINIMUM TRAINING & EXPERIENCE
Required:
- Bachelor’s degree from an accredited college or university
- Two years of experience working with the public in a customer service position
- Experience using Microsoft Office software programs, various Internet browsers and email.
- Other combinations of experience, education and training that meet the minimum requirements may be substituted as long as the applicant has completed:
- a minimum of 60 college credit hours through an accredited college university, or
- the Library Support Staff Certification through the American Library Association
Preferred:
- Experience working in a library or formal learning environment
PHYSICAL REQUIREMENTS
Must have the ability to:
- concentrate for long periods of time
- speak clearly and distinctly
- hear and/or comprehend verbal communication
- see and interpret all job-related materials
- operate library equipment as assigned
- lift up to 25 pounds and push book carts weighing over 100 pounds
- sit for long periods of time
- stand for long periods of time
- walk, bend and stoop
- reach, grasp and use hands to touch, handle, or feel
- tolerate low levels of dust and mold associated with working around paper files, books, and other library materials
EXAMPLES OF WORK PERFORMED
These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Essential job functions designated with (E).
- Provides general research assistance using print and online resources. Assists patrons in locating and using library materials. (E)
- Provides instruction and assistance in the use of computers, printers, microfilm equipment, and photocopiers. (E)
- Instructs library users in the effective use of the library system catalog, the Internet, computer software, and online databases. (E)
- Performs searches of online databases. (E)
- Assists in maintenance of the reference collection and library databases through such activities as processing, updating, preserving, and filing reference materials. (E)
- Checks arrangement of materials on shelves to assure they are in proper order. (E)
- Prepares, processes, and/or transmits bibliographies, correspondence, acquisition requests , interlibrary loan requests , timesheets, reports, etc. (E)
- Acts as a Team Leader, i.e. serves as the responsible party for the operation of one or more sections of the unit nights, weekends, or as designated (full-time employees only). (E)
- May assist in training and development of staff and volunteers as needed.
- Communicates and enforces the Library Code of Conduct and other policies, procedures, and rules to patrons. (E)
- Assists in various aspects of programming and outreach for adults, including planning, organizing, preparing materials, presenting, and/or providing instruction.
- Follows safe work methods to prevent injury. (E)
- Attends meetings, training programs, workshops, etc. as requested by supervisor. (E)
- Participates in community events on behalf of the Library upon request.
- Maintains regular and reliable attendance and remains compliant with the Library System’s Attendance Guidelines. (E)
- Performs other duties as assigned.
Reference
- Provides readers’ advisory service with emphasis on nonfiction. (E)
- Assists customers with current mobile device technology and assist them in downloading and/or accessing the Library’s online digital materials such as eBooks. (E)
REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS
(Testing of computer skills may be part of the interview process for this position.)
Knowledge:
- Knowledge of basic computer, mouse and keyboard use.
- Knowledge of Windows operating system, MS Office, various Internet browsers and email.
- Knowledge of business English, spelling and arithmetic.
Skills/Abilities:
- Ability to analyze administrative problems and suggest practical solutions.
- Ability to create and work in a team environment and establish and maintain effective working relationships with Library staff and the general public.
- Ability to work under frequently stressful conditions and meet required deadlines.
- Ability to be detail-oriented and recognize and correct errors.
- Ability to learn and enforce the Library’s policies, procedures and regulations.
- Ability to deal with difficult individuals with tact and diplomacy.
- Ability to operate and care for computers and their peripherals, e.g. RFID pads, barcode readers, printers, etc.
- Ability to learn the Library’s integrated system software that manages Library processes.
- Ability to effectively use and demonstrate to customers the use of computer equipment, Windows operating system, MS Office, various Internet browsers, email and the Library’s website; including the online catalog and databases.
- Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library’s online digital materials such as eBooks.
- Ability to communicate concepts, general information, and task-oriented information in oral, written, and electronic forms.
- Ability to maintain confidentiality and use good judgment and discretion in carrying out duties and responsibilities.
- Ability to learn emerging technologies and moderately complex computer applications.
- Effective reference interview skills.
- Preferred: Touch typing skills.
- Preferred: Bilingual – English/Spanish skills.
Characteristics:
- Enjoys interacting with people and possesses a strong commitment to providing an exemplary customer experience.
- Works calmly and effectively in stressful situations.
- Follows established procedures and instructions received from supervisor.
- Possesses strong leadership and organizational skills.
- Works well in a team environment.
- Values technology as a tool, staying on top of technology trends.
- Recognizes change as an ongoing opportunity for growth.
- Performs routine tasks efficiently and without difficulty.
- Uses good judgment and discretion in carrying out duties and responsibilities.
- Is receptive to feedback, willing to learn, and embraces continuous improvement.
- Takes ownership of work, does what is needed without being asked, and follows through until task is resolved.
- Arrives on time, works hours as scheduled and maintains a good attendance record.
