Intake Associate

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Job Language Requirement: Bilingual (fluent in English & Spanish)

The bilingual intake associate is is a full-time position (37.5 hours per week) This position processes client inquiries and is the gateway for client services working directly with clients impacted by domestic violence or other mental health challenges to ensure the initial referral to Compass of Carolina is processed within 24 hours. This individual should possess knowledge of domestic violence and mental health challenges and have strong verbal, and written skills, and be able to document all client intake and payment information. 

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Start Date: 05/07/2024
Application Deadline: 05/16/2024
Wage Type: Hourly
Wage Range: $17.00 - $20.00/hour
Job Schedule: Full Time
Job Location: Greenville, SC
Employer Location: Greenville, SC

Background: Compass of Carolina is a nonprofit agency located in Greenville, SC.  Compass of Carolina’s mission is to provide compassionate services to individuals and families in need through counseling, education, and financial benefits management. Our vision is a community strengthened by resilient individuals and stable families. Our core services are divided into three categories: mental health counseling, family violence intervention, and representative payee services to those with disabilities and unable to manage their well-being.

Position Summary:  The bilingual intake associate is is a full-time position (37.5 hours per week) This position processes client inquiries and is the gateway for client services working directly with clients impacted by domestic violence or other mental health challenges to ensure the initial referral to Compass of Carolina is processed within 24 hours. This individual should possess knowledge of domestic violence and mental health challenges and have strong verbal, and written skills, and be able to document all client intake and payment information.

Examples of Tasks Performed or Assigned:
1. Conducts preliminary intake inquiries and coordinates Family Violence Intervention Program/Counseling appointments.
2. Documents all client activity in our client database (currently Therapy Notes)
3. Provides back up data tracking for all Clinical Department & FVIP programs.
4. Inputs monthly activity reports for data collection.
5. Answers phones, manages client requests, greeting clients and visitors, keeps front area clean
6. Performs other tasks as assigned.

Skills & Requirements

Required Skills: Bilingual, Spanish speaking – is a must.
Desired Education and Experience:
1. Associate or bachelor’s degree in human services, social work or similar degree.
2. Good communication skills, Excellent verbal and written skills.
3. Must possess excellent organizational skills with attention to detail. Computer proficiency in Microsoft Office and be able to learn client portal for documentation
4. Responsiveness to supervision, and adherence to professional ethics.
5. Demonstrates maturity, reliability, flexibility, and interpersonal skills.
6. Understands the importance of having a positive attitude and being a team player.

How to Apply

Intake Associate Bilingual Candidate must apply through our website:

https://www.compassofcarolina.org/about/ career opportunities

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