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Helpline ADvocate

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Job Language Requirement: Bilingual (fluent in both)

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Start Date: 01/24/2023
Application Deadline: 02/21/2023
Wage Type: Salary Position
Job Schedule: Full-Time
Job Location: Greenville, SC
Employer Location: Greenville, SC

Job Description

• Conduct trauma informed phone intakes and manage daily operations of the Helpline • Facilitate communications and monitor procedures with phone systems and afterhours providers to ensure consistency in Helpline protocols 24/7
• Document and compile monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls
• Assist in identifying barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.) and in the development/execution of plans for improvement
• Assist with training interns and volunteers to conduct consistent and trauma-informed phone intakes and practices
• Assist in coordination of outreach efforts to community service providers regarding Helpline intake process (i.e. law enforcement, hospitals, etc.)
• Maintain a current guide of community resources, assist survivors with navigating referrals, and initial safety planning.
• Participate in Safe Harbor staff meetings, team meetings, trainings and continuing education
• Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork, responds to intake concerns and challenges in a trauma informed manner; and promotes safety and value of clients and fellow co-workers
• Responds to and perform other tasks and responsibilities as assigned by supervisor

Skills & Requirements

• Ability to work with diverse individuals in an empathetic and nonjudgmental manner, demonstrated respect for others’ experiences, language, culture, and knowledge
• Demonstrated level headedness, strong problem-solving skills, and self-awareness
• Ability to work well in a team setting and utilize other direct service staff to gain perspective and assistance with duties of the job
• Strong verbal and written communication skills with attention to detail
• Ability to organize and manage multiple priorities in a crisis-oriented environment
• Ability to manage confidential information in an appropriate manner
• Possess conflict resolution skills
• Ability to work flexible hours, including some evenings
• Knowledge of the dynamics of domestic violence
• Computer proficiency. Experience with Adobe Acrobat DC and G-Suite a plus
• Public speaking experience preferred
• Bi-lingual skills preferred

How to Apply

Please visit www.safeharborsc.org/employment to apply on-line.

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