• Conduct trauma informed phone intakes and manage daily operations of the Helpline • Facilitate communications and monitor procedures with phone systems and afterhours providers to ensure consistency in Helpline protocols 24/7
• Document and compile monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls
• Assist in identifying barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.) and in the development/execution of plans for improvement
• Assist with training interns and volunteers to conduct consistent and trauma-informed phone intakes and practices
• Assist in coordination of outreach efforts to community service providers regarding Helpline intake process (i.e. law enforcement, hospitals, etc.)
• Maintain a current guide of community resources, assist survivors with navigating referrals, and initial safety planning.
• Participate in Safe Harbor staff meetings, team meetings, trainings and continuing education
• Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork, responds to intake concerns and challenges in a trauma informed manner; and promotes safety and value of clients and fellow co-workers
• Responds to and perform other tasks and responsibilities as assigned by supervisor
