General Purpose: The Guest Room Attendant is the front line of the Westin Poinsett Housekeeping Team. This position is responsible for insuring that all guest rooms are cleaned to Westin brand standards and for cleaning the rooms in an efficient and thorough manner. The Room Attendant will ultimately create a relaxing and rejuvenating experience for all guests. This position will also be responsible for monitoring all hotel property to insure any maintenance issues are reported and taking inventory of all guest rooms so that any lost or missing guest room items are promptly reported.
Essential Duties/Responsibilities
- Must be an ambassador of their resources and committed to the cleanliness of the property
- Must insure that all details of the guest rooms are held to Westin brand standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings .
- Must be able to work in a high pace environment without compromising attention to detail
- Must be able to effectively and efficiently clean a 16 room assignment board in a standard eight hour day
- Must have ability to learn and improve on the job to increase cleanliness and productivity of the department
- Must turn in all items left by guests according to the hotel Lost and Found policy.
- Must be able to interact with all hotel staff members including Guest Services, Maintenance and Food & Beverage outlets to insure channels of communication are maintained
- Maintain grooming appearance and uniform as specified by department policy.
- Must be able to walk/stand for extended periods of time
- Must show desire to constantly improve department and property in general
- Must be punctual and have excellent attendance
- Must be able to assist guests with any challenges to create a positive and memorable experience
Other Duties/Responsibilities
- Possess exemplary behavior and guest interaction skills
- Report all safety hazards and suspicious activity to Security
- Know and understand all safety procedures and expectations as well as know their role in any emergency events
- Adhere to strict department and hotel attendance policies
- Attend all required meetings
Job Qualifications:
To perform this job, the individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Knowledge/Experience:
- Experience in hotel housekeeping is strongly preferred but not essential
- At least 2 years of prior housekeeping experience preferred.
Skills:
- Excellent organization and time management skills required
- Good interpersonal skills required
- Excellent listening skills required
- Basic mathematical skill necessary
- Impeccable attention to detail necessary
Abilities:
- The ability to work well with a team as well as work individually without constant supervision
- Ability to work a flexible schedule as well as weekends and holidays
- Ability to multi-task in a very high paced environment
- Ability to read, speak, understand, and write English
- Must be flexible with changes in work environment
- Ability to remain calm and professional at all times
- Ability to work under varying weather conditions
- Ability to make quick decisions and possess good judgment
- Ability to push 150 pounds on wheels
- Ability to lift and carry up to 25 pounds for 50 feet.
- Ability to kneel, bend and reach repeatedly in an 8 hour period
- Ability to walk for 4 to 5 hours consecutively.
Education or Formal Training:
- High school diploma, GED, or equivalent work experience required
- 2 years in the hospitality industry/ housekeeping field preferred
Material and Equipment Directly Used:
- Cleaning chemicals
- Cleaning equipment
- Laundry and/or Housekeeping Carts
