ESL Program Manager

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Job Language Requirement: Bilingual (fluent in English & Spanish)

POSITION OVERVIEW: The Career Lead/ESL (English as a Second Language) Program Manager will play a pivotal role in the development, implementation, and oversight of English language learning programs designed to support individuals whose primary language is not English. This role will facilitate the placement of students with tutors, and coordinate programs and activities at the learning center and off- site locations to oversee and analyze program data to support and guide curriculum, manage enrollment, and increase student outcomes. Please note that this position may require flexibility in working hours, including daytime, evening, and weekend availability. The exact schedule may vary depending on program needs and student enrollment. Candidates should be prepared to accommodate this variability as part of the role's responsibilities.

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Start Date: 04/16/2024
Application Deadline: 04/13/2024
Wage Type: Salary
Wage Range: 40,000-42,000
Job Schedule: Full Time
Job Location: Greenville, SC
Employer Location: Greenville, SC

POSITION OVERVIEW: The Career Lead/ESL (English as a Second Language) Program Manager will play a
pivotal role in the development, implementation, and oversight of English language learning programs
designed to support individuals whose primary language is not English. This role will facilitate the

placement of students with tutors, and coordinate programs and activities at the learning center and off-
site locations to oversee and analyze program data to support and guide curriculum, manage enrollment,

and increase student outcomes. Please note that this position may require flexibility in working hours,
including daytime, evening, and weekend availability. The exact schedule may vary depending on program
needs and student enrollment. Candidates should be prepared to accommodate this variability as part of
the role’s responsibilities.
RESPONSIBILITIES:
1. Program Support and Development
a. Recruit, interview, and assess potential students for English as a Second Language (ESL)
and Adult Basic Education (ABE) and explain the programs.
b. Manage student intake process which includes: utilizing interview techniques;
administering appropriate pre-testing; providing counsel to student on recommended
coursework; and set individualized class schedule.
c. Refer students to other learning resources and/or agencies in the community when
assessments indicate.
d. Assign each student to a volunteer tutor (one-on-one or small group).
e. Monitor and encourage retention of students and schedule regular assessments for
measuring educational gains.
f. Integrate the Computer Lab with the student’s educational program to encourage skill
building and independent practice.
g. Analyze, revise, and evaluate the success of ongoing programs and procedures and
recommended improvements.
h. Communicate the career pathways program to new and existing students and collaborative
partners.
i. Develop employer and community relationships and pointstudents to supportive and
educational services.
j. Host regular tutor appreciation events at the center and communicate the event to agency
leadership, requesting board and leadership presence.

2. Administration
a. Serve as the first point of contact for inquiries for student, tutor, or community interest
with prompt responses.
b. Support the recruitment, onboarding, scheduling, and management of prospective
volunteers, part-time staff, and interns in partnership with other designated staff.
c. Monitor and encourage retention of tutors through regular contact, program support,
observation, and in-service training.
d. Follow agency guidelines regarding policies and procedures.

3. Data Management
a. Enter, maintain, and analyze data in appropriate software for student and tutor records for
retention and student educational gains.
b. Work with Data Specialist to prepare reports for management, Board of Directors, and
grants, as requested.
c. Assist with grant writing by providing suggestions and data for projects.
d. Partner with all levels of the organization to use data to drive efficiency and continuous
process improvement.
e. Participate or contribute to the annual planning and budget development.
4. Teamwork
a. Participate in scheduled team planning meetings.
b. Participate in long-range planning activities and et individual and cooperative goals.
c. Participate and contribute in a variety of meetings including staff meetings, grants or
Board of Directors.
d. Attend staff development, conferences, and workshops as requested.
e. Assume and execute assigned roles and responsibilities in annual student and tutor
recognition events, including graduation.

5. Community Impact
a. Serve as an ambassador of the GLA mission in the community, with educational and
community partners and build strong networks within these communities to help advance
the mission and growth of GLA.
b. Partner with other providers to improve services and encourage referrals.
c. Prepare and present GLA programs to community organizations.
6. Donor Relations and Fundraising
a. Directly support the grant-making function of the organization and/or unique proposals for
individual donors or organizations.
b. Assume and execute assigned roles and responsibilities in agency fundraising activities and
events, including the annual book sale, spring fundraiser, and other activities.

7. Duties Not Listed in the Above Stated Items
All employees of Greenville Literacy Association are expected to work together when necessary to
accomplish the mission of the agency.
QUALIFICATIONS:
Minimum of a Degree in a field related to adult education, social services, or business. Will
consider an equivalent combination of relevant education and experience. Ability to communicate with
people from a variety of socio-economic backgrounds. Computer skill proficiency at a level of competency
to teach basic skills to students. Software proficiency should include Microsoft Office suite and database
management.

Skills & Requirements

QUALIFICATIONS:
Minimum of a Degree in a field related to adult education, social services, or business. Will
consider an equivalent combination of relevant education and experience. Ability to communicate with
people from a variety of socio-economic backgrounds. Computer skill proficiency at a level of competency
to teach basic skills to students. Software proficiency should include Microsoft Office suite and database
management.

CORE COMPETENCIES:
• Client Service – Ability to respond to the clients and anticipate their needs.
• Continuous Education – Implements professional development and training.
• Ethics – Has personal and professional ethics and fosters a diverse and respectful workplace.
• Evaluation – Ability to evaluate according to accepted methodologies.
• Flexibility – Ability to adapt to changes while keeping focus on goals and apply knowledge to new
circumstances.
• Initiative – Ability to obtain information from several sources to address present needs.

• Interpersonal Awareness – Ability to have and show empathy to others. Listens well and responds
in a non-threatening way.
• Results Oriented – Achieves goals in a timely manner while providing excellent client service.

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