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Customer Service Representative, Contact Center

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Job Language Requirement: Bilingual (fluent in both)

Combined Insurance is hiring a Loyalty Services Representative. Our employees are trained through a series of formal in class training sessions along with on-the-job training servicing all core types of calls that come into the Call Center. This is a growth and development entry level position where an employee masters the core Loyalty Services Representative position requirements and demonstrates the abilities to being a competent representative.

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Start Date: 01/02/2023
Application Deadline: 04/29/2023
Wage Type: Hourly Wage
Wage Range: 42,000-48,000
Job Schedule: Full-Time
Job Location: Columbia, South Carolina
Employer Location: Columbia, South Carolina

Job Description

Combined Insurance is hiring a Loyalty Services Representative. Our employees are trained through a series of formal in class training sessions along with on-the-job training servicing all core types of calls that come into the Call Center. This is a growth and development entry level position where an employee masters the core Loyalty Services Representative position requirements and demonstrates the abilities to being a competent representative.
RESPONSIBILITIES

Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues.
Assist clients by matching our products with the needs to the client.
Assist in the collection of current and past due premiums.
COMPETENCIES

Problem solving – take an organized and logical approach to thinking through problems and complex issues
Initiative – Willing to do more than is required or expected
Adaptability – ability to redirect personal efforts to respond to changing environment
Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes

Skills & Requirements

SKILLS
Telephone sales
Telephone etiquette
Excellent verbal and written communication
Call Center Experience is a plus
Customer service focus
Insurance Industry knowledge required
MS Office Suite
Bilingual skills (verbal, written, read) in Spanish preferred but not required

EDUCATION AND EXPERIENCE
2 – 3 years’ experience of customer service.
High School Required; Bachelor’s Degree preferred
1-2 years of Insurance industry required
Work Schedule: Hybrid, 3 days in-office and 2 days remote (Training occurs in-office)

Location: 1201 Main Street Suite 2300 Columbia, South Carolina 29201

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined’s eleventh consecutive year on the Top 10 list.

ABOUT CHUBB
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

How to Apply

https://careers.chubb.com/global/en/job/352553/Loyalty-Service-Representative-Insurance-Services
or email: maritza.delacruz@combined.com

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