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Customer Service Representative – Bilingual (Spanish/English)

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Job Language Requirement: Bilingual (fluent in both)

Contact Center Representative, Supporting policyholders with insurance product information Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues.  

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Start Date: 02/07/2023
Application Deadline: 03/31/2023
Wage Type: Salary
Wage Range: 40,000-42,000
Job Schedule: Full Time
Job Location: Columbia, South Carolina
Employer Location: Columbia, South Carolina

Job Description

Combined Insurance, a Chubb Company, is seeking a bilingual Loyalty Services Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

RESPONSIBILITIES 

  • Supporting policyholders with insurance product information
  • Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues.  
  • Assist clients by matching our products with the needs to the client.
  • Assist in the collection of current and past due premiums.  
  • Willingness to perform other duties as assigned.
  • Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe.
  • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Skills & Requirements

SKILLS Previous experience working as a customer service representative. Friendly and professional demeanor. Excellent communication and interpersonal skills. Basic computer skills and knowledge of database software. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements. Ability to remain calm in stressful situations. Ability to explain detailed policy concepts in a simple way Telephone sales Telephone etiquette Customer service focus Insurance knowledge is a plus MS Office Suite Bilingual skills (verbal, written, read) in Spanish preferred EDUCATION AND EXPERIENCE  2 – 3 years’ experience of customer service. High School Required; Some College preferred

How to Apply

Go to and apply: https://careers.chubb.com/global/en/job/352425/Loyalty-Customer-Services-Representative or email resume to: maritza.delacruz@combined.com

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