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Customer Service, Insurance Worksite Representative

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Job Language Requirement: Bilingual (fluent in both)

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Onshore Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Onshore Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.

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Start Date: 02/02/2023
Application Deadline: 04/29/2023
Wage Type: Salary Position
Wage Range: 45-50K annually
Job Schedule: Full-Time
Job Location: Columbia, South Carolina
Employer Location: Columbia, South Carolina

Job Description

Combined Insurance, a Chubb Company, is seeking a Worksite Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
JOB SUMMARY

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Onshore Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Onshore Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.

RESPONSIBILITIES

Supporting policyholders with insurance product information
Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues
Provide detailed information about policies statuses
Assist with basic technical troubleshooting for self-service related issues
Ability to send transfers to the PFP sales team to increase APV revenue
Ability to handle claim intake for PFP
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s.
Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Willingness to participate in partnership training and mentoring of Junior Representatives.
Willingness to perform other duties as assigned.
Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe.
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
COMPETENCIES

Problem Solving:  Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts.  Looks beyond the obvious to get at root causes.  Develops insight into problems, issues and situation.   
Continuous Learning:  Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.  Takes advantage of formal and informal developmental opportunities.  Takes on challenging work assignments that lead to professional growth 
Initiative:  Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. 
Adaptability:  Ability to re-direct personal efforts in response to changing circumstances.  Is receptive to new ideas and new ways of doing things.  Effectively prioritizes according to competing demands and shifting objectives.  Can navigate through uncertainty and knows when to change course 
Results Orientation:  Effectively executes on plans, drives for results and takes accountability for outcomes.  Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.  Takes full accountability for achieving (or failing to achieve) desired results 
Values Orientation:  Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.  Is direct truthful and trusted by others.  Acts as a team player.  Acts ethically and maintains a high level of professional integrity.  Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” 

Skills & Requirements

SKILLS
Previous experience working as a customer service representative.
In-depth knowledge of insurance products and policy schedules.
Strong knowledge of worksite products and services
Experience in LSP and worksite related systems
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Basic computer skills and knowledge of database software.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Ability to remain calm in stressful situations.
Ability to explain detailed policy concepts in a simple way
5+ years of experience
Bilingual skills (verbal, written, read) in Spanish preferred

EDUCATION AND EXPERIENCE
2 – 3 years’ experience of customer service.
High School Required; Bachelor’s Degree preferred

OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined’s eleventh consecutive year on the Top 10 list.

ABOUT CHUBB
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

How to Apply

Email resume to: maritza.delacruz@combined.com
or apply: https://careers.chubb.com/global/en/job/352426/Worksite-Representative

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