• Receives and processes crisis intake calls from victims and accepts clients into shelter. • Facilitates new clients through intake procedures, explains procedures of household, prepares necessary documentation and photographs for client records.
• Ensures that the basic needs (food, clothing, medical assistance, etc.) of all clients of the shelter are met.
• Maintains “Daily Log” for all incidents relating to clients.
• Accurately enter data into a computer system in a timely, accurate, and efficient manner.
• Demonstrate an understanding of working with traumatized clients and trauma-based behaviors.
• Responsible for writing timely incident reports for any incident or emergency.
• Assists in maintaining a clean shelter, aids with meal preparations, and other household contributions.
• Completes inventories and various other paperwork as assigned.
• Assist in planning and executing client events; as well as other shelter projects
• Assist with coverage in various shelter locations
• Attends meetings and trainings as required
• Demonstrate empathy, communication, active listening, and de-escalation skills while maintaining healthy boundaries.
• Ability to work independently and with limited supervision while applying established policies and procedures, using compassionate accountability.
• Demonstrate effective time management skills.
• Enthusiastically supports and models the mission and vision of Safe Harbor to peers, clients, and the community.
• Performs other or similar agency duties as assigned by House Management and Facility supervisors and/or other agency management personnel. May be asked to work at other Safe Harbor shelter locations as needed.
