This role provides quality transactions and efficiency to members who prefer personal service. This person proactively recognizes additional financial needs of members and refers them to other Credit Union staff as applicable. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Part time employee will work a flexible schedule up to 30 hours during the standard work week of Monday through Saturday.
Must be fluent in English and Spanish.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.
- Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit, or obtaining an authorization as needed, issuing official checks, etc.
- Opens and closes computer terminal accounts daily. Balances at end of day.
- Represents the Credit Union in a courteous and professional manner.
- Resolve member issues and problems in a professional manner or refer to appropriate staff to guarantee the highest quality of service, satisfaction, and retention.
- Support team sales goals by actively listening, identifying, and acting upon members needs by making the appropriate referral of CPMs products and services. Participate in team and individual sales goals.
- Follow bank policies and procedures, security guidelines, and comply with all federal, state, and local regulations.
- Ability to travel to accommodate temporary staffing needs as required.
- Reasonable flexibility around scheduled work hours.
PERFORMANCE MEASUREMENTS:
- Accuracy in balancing and attention to detail are a must.
- The ability to refer products and services offered by the Credit Union to the membership.
- Consistently act in a professional manner and follow all Credit Union policies and procedures.
- Ability to prioritize and multi-task
