Bilingual Customer Service Representative

Candidate Profile: 

Candidate must have skills and or experience including: customer service experience, empathy, patience and flexibility, conversation heavy environment that requires these skills during calls, ability to work well with others in a fast-paced environment and the flexibility to adjust to business needs and demands, career development and continual training with opportunities to assist with leadership and develop those skills, be a good fit within the team culture of highly energetic, Interactive and Inclusivity.   An applicant with these traits would not be a good fit for this position: Inconsistent work history, lack of flexibility, poor attendance, and a negative attitude.

Requirements:

• A high school diploma or GED is required, and you must be at least 18 years of age.  College degree is preferred but not required.
• Ability to type 35 WPM minimum.
• Two years of Contact Center experience is required
• Experience in healthcare or benefits/insurance organization is highly preferred
• Familiarity with VoIP phone systems (e.g., CXOne) and being comfortable with communicating on the phones majority of the day
• Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus
• Excellent customer service skills – our members are top priority and we are their advocates
• Excellent verbal skills in English are essential as you’ll need to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor
• Excellent business writing skills in English, including accurate spelling and grammar. Not only will you talk to people on the phone, you’ll communicate with patients and providers in writing as well
• Demonstrate ability to think critically and use your resources to problem solve complex situations
• Acknowledges member’s rights on confidentiality issues, maintains member confidentiality at all times, and follows HIPAA guidelines and regulations