Housing Specialist II
Position with: Spartanburg Housing Authority
DEPARTMENT: Housing Choice Voucher Program
SALARY: $32,000 - $35,000 (DOE)
DATE POSTED: 11/09/16
CLOSING DATE: Open until Filled
FLSA Designation: Non-Exempt
Duties and Responsibilities: The Housing Specialist position is responsible for performing a variety of procedures to achieve compliance with HUD and PHA benchmarks. Provide services in support of participants utilizing a variety of voucher subsidy programs, including the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehabilitation (MOD) and Rental Demonstration (RAD) and TBRA (Tenant Based Rental Assistance) programs. The Housing Specialist must implement policies/procedures and interview/screen applicants, to effectively and accurately evaluate eligibility and income, calculate rents and utility allowances accurately, issue vouchers, conduct initial program eligibility certifications and unit transfer, annual and interim recertification. Additionally, the Housing Specialist will be responsible for identifying resources needed by participants and making appropriate referrals to address those needs in meeting RAD supportive service objectives. Responsibilities include, but are not limited to, the following:
- Maintains high HCV program utilization by tracking and reporting potential utilization issues to management.
- Screens and interviews program applicants and participants, to determine initial and continuing program eligibility.
- Verifies provided information by requesting and reviewing third-party documentation obtained from employers, government programs and the on- line Enterprise Income Verification (EIV) System, etc. regarding the participant's income, expenses and other factors to determine the Total Tenant payment and Housing Assistance Payment.
- Schedules Housing Quality Standards (HQS) inspections with the Housing Inspectors.
- Explains and interprets HUD and SHA policies, procedures and regulations to program participants, including voucher subsidy applicants, recipients and landlords.
- Explains and interprets policies and procedures, program eligibility and income requirements, participant rent share, utility allowances, lease and grievance procedures, housing quality standards and program rights and responsibilities.
- Contacts program participants by letter, phone and in person concerning annual and interim certifications, unit transfers, and property inspection issues.
- Maintains computerized records and databases on each participant and unit leased.
- Mediates complaints between tenant and landlord program participants including providing accurate information, and applying knowledge of policies, procedures and regulations to tenant and landlord disputes and questions about program rights and responsibilities.
- Prepares reports regarding status of certification, unit inspections, and lease-ups.
- Prepares documentation for program termination proceedings.
- Sets up complete and accurate files, with all necessary participant-supplied documents and third party verifications (or documentation of why third party verifications are not present).
- Makes determination, in accordance with the Administrative Plan, when participants request to add family members for reasons other than the birth, adoption or court-awarded custody of children.
- Receives and process approved owner rent increase requests.
- As the utility allowance schedule is updated, ensures that the utility allowances used in determining tenant rent are correct and accurate, taking into account the size and type of unit and the utilities paid directly by the tenant.
- Enters correct information in Yardi and forwards completed, accurate and timely Form 50058, for submission to HUD.
- Properly processes client files, as assigned within prescribed timeframe.
- Conducts criminal history check on all adult members of applicant families.
RAD Supportive Services:
- Participates in the development of a supportive services program that meets organizational standards and goals. Implements an approved supportive services plan.
- Ongoing development and implementation of supportive services opportunities to allow participants options.
- Provides ongoing education, communication, referral and documentation of service delivery consistent with RAD requirements.
- Develops and supports opportunities with various community providers.
- All other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
SUPERVISORY RESPONSIBILITY: None.
TRAVEL: Travel may be required.
QUALIFICATIONS AND KNOWLEDGE:
1. Must have High School diploma or GED and two years of college course work from an accredited college or university is required. Bachelor’s degree in Business Administration, Public Administration, Accounting, Sociology, Psychology or a related field is preferred.
2. Three years of experience in public housing, HCV program, case management, apartment management, or an equivalent combination of college course work and higher education (one year of relevant experience is equivalent to one year of relevant higher education and vice versa).
3. Housing Choice Voucher Specialist Certification required within first year of employment (training and testing will be at the Spartanburg Housing Authority’s expense).
4. Excellent interpersonal and problem-solving skills; and the ability to relate to a wide range of issues, people and institutions.
5. Excellent public speaking, listening, writing, and computer skills to include Microsoft Office and database management.
6. Strong case management and communication skills.
7. Must have deep respect for the ideas, culture and intelligence of the participants.
8. Strong commitment to helping people succeeds in life, to reorient their lives, and enable them to
make a difference in their community.
9. Ability to establish rapport and relate sensitively to a multiracial and multicultural group of people and staff.
10. Ability to build team skills.
11. Excellent interpersonal skills with nonjudgmental approach and style.
12. Oral and written communications; clerical and organizational skills; conflict resolution; using mainframe and personal computer applications, including Microsoft Windows applications; researching, compiling, analyzing, and evaluating data; technical skills; excellent interpersonal skills with the public and monitoring agencies.
13. Ability to multi-task in fast-paced environment.
14. Team player with a positive attitude.
15. Strong knowledge in Microsoft office suite
16. Ability to handle occasional unusual pressure is required.
1. Must possess a valid SC Driver’s License to operate a vehicle from the SHA pool.
2. Must be insurable by the Authority’s fleet insurance carrier. Must be bondable.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.