Family Case Manager

Position with: United Ministries

Job Description

This Case Manager position works within IHN (the Interfaith Hospitality Network, formerly known as GAIHN) to provide care, resources, and guidance for homeless families who are reestablishing self-sufficiency while progressing from emergency shelter in a network of congregations to interim housing and ultimately to permanent affordable housing. Although securing affordable housing is a primary goal, careful attention is given employment, transportation, finances, and other interrelated factors of self-sufficiency.

This position works within an agency-wide Integrated Service Model that emphasizes the delivery of multiple types of services (e.g., crisis assistance, employment, education, financial literacy, etc.) in one location. Excellent applicants will have a discerning and compassionate spirit, as well as experience in human services. United Ministries’ mission is to serve and empower those on the transformative journey to self-sufficiency. Our vision is a community working together to ensure that all people have the opportunity to thrive in Greenville.

Direct Service

  • • Assist with the selection, intake, and orientation processes for prospective and new guest families.
  • • Develop a comprehensive, individualized success plan with each family, including goals and action items related to housing, employment, childcare, transportation, budgeting, and saving.
  • • Guide and support families in the implementation of the success plan, connecting families to community resources and advocating for family needs as appropriate.
  • • Maintain weekly contact with families, including monthly home visits, over the course of 12 months.

Administrative Duties

  • • Assist IHN staff with regular and ongoing communications with IHN congregational coordinators, including attending to logistics regarding host congregations.
  • • Participate in a monthly rotation of secondary on-call responsibilities.
  • • Assist IHN staff with day center coverage.


  • • Maintain accurate, complete, and updated case files for each participant in appropriate databases, including progress notes for each interaction.
  • • Submit accurate reports and tracking on a monthly basis.

Within the Team

  • • Work in tandem with other staff members within United Ministries’ Integrated Service Model to connect families with all appropriate agency services and resources, including employment support, financial coaching, adult education, and crisis assistance.
  • • Participate in staff meetings and projects to improve the services provided and opportunities available to participants.
  • • Communicate regularly with other staff members concerning individual participants and program offerings.

Within the Agency

  • • Participate in all agency-wide meetings at United Ministries and IHN. Attend special events as able.
  • • Maintain a clean, orderly, and professional work environment.
  • • Maintain up-to-date knowledge of services offered through other programs at United Ministries and IHN. Connect participants with these services when appropriate.
  • • Believe in and act in accordance with the values and mission of United Ministries and IHN.


  • • Maintain and create relationships with other agencies in Greenville.
Required Skills

• Bachelor’s Degree. Master’s Degree in the field of human services preferred.
• Demonstrated ability to deal with diversity and assist people facing barriers of all types. Experience working with families preferred.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel).
• Excellent verbal and written communication skills.
• Integrity and discretion.
• Regular and sustained attendance.
• Demonstrated skill with time management, planning, organization, and follow-up.

Position Open:
July 11, 2017

Application Deadline:
July 31, 2017

Greenville, SC

How to Apply:

Please send a resume and letter of interest to [email protected]